Your eConsult will be triaged on the same day and you will be contacted to be advised of the suggested plan. These are examples of possible outcomes:
For some patients, the Duty GP may be able to offer you advice or a prescription for treatment based on your eConsult. If so, you may be contacted by text message, or our Duty GP or care co-ordinator may ring you on the day.
Patients who need an urgent appointment will be offered a same day consultation with a suitable clinician (telephone or in person, as deemed necessary from triage)- our care co-ordinator will usually contact you by telephone on the day to arrange the appointment. If you think your problem will need a same day appointment, please be prepared to come.
Patients who need a routine GP appointment will be sent a text message with a ‘self-book’ link (which enables you to choose a convenient appointment) or our care co-ordinator will ring to book this for you.
Some patients may need a blood test, either to assess their problem or to assist the GP prior to their routine appointment. We will either send a text message with a ‘self-book’ link, or our care co-ordinator will ring to book this for you.
You may be offered an appointment with one of our other healthcare professionals (see below). If so, you may be set a text message with a ‘self-book’ link, or advised that the relevant team will contact you, or our care co-ordinator may ring you to book this.
Patients who are housebound due to the nature of their medical problems will be seen at home by our Home Visiting Service (a team of advanced nurses and paramedics). One of our triage team will confirm this with you (or your carer). If requesting a home visit, please contact us as early as possible on the day, and by midday at the latest.
Some patients may need referral to another service: in particular, you may be referred to the Community Pharmacist if the triage team find that your medical problem is suitable for their assessment and treatment. You will be advised of this by text message, or our care co-ordinator will ring you.